Refund and Cancellation
REFUND AND CANCELLATION POLICY
RETURN POLICY
Products can be returned within 15 days from the date of delivery. Payment Refunds are applicable only in case of damaged products or delivery of incorrect size (size other than that ordered).
Returns and Exchange are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. However, the Company reserves the right to levy shipping charges on cases that come under legal scrutiny.
Exchanges are permitted for sizes and products of the same price.
Return Intimation: To initiate a return, exchange or cancellation, you can:
Click on the return & cancellation link in the website footer to submit an online request.
Alternatively, contact our Customer Support team:
Call: 9317120738
Email: pointshopping114@gmail.com
Please ensure that you contact us within 15 days from the date of delivery. When sending an email, please make sure to include the following details:
- Order Number
- Courier Docket Number or AWB Number
- Reason for Return
Guidelines for a valid return:
Product & Accessories, if any, should be in original condition
Tags should be retained and returned.
Returns and Exchange are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer.
CANCELLATION POLICY
An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
You can cancel an order in an easy step:
Click on the return & cancellation link in the website footer to submit an online request.
Or
Call us on our support Number – 9317120738
Email us: pointshopping114@gmail.com
Please note that the complete order needs to be canceled. We do not accept Partial order cancellation requests.
REFUND POLICY
Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.
Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
MODE OF REFUND
For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.
We require product images and tags in the below mentioned cases:
Defective product received – Only product image required.
Wrong product received – Both product & Tag images required.
Wrong size received - Both product & Tag images required.
Unhappy with color, i.e. Faded/Blurred - Only product image required.
Product different from website/doesn’t look the same - Only product image required.
Incomplete order received – Only Tag image is required.
Your refund will be credited by us within 2 business days of receiving the refund request and authorization of the refund.
Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).